Return policy
We offer our customers a 90-day return policy. The product should be eligible for return as described in the Finnish Consumer Protection Act (6. 16 § ). The purpose of this act is to ensure that consumers have the possibility to see the product before finalizing the purchase in the same way as they could at a physical shop. The consumer has the right to have a look at the content of the product packaging and to carefully try on the product. The product has to be completely scratchless and in unused condition, if returned. The packaging of the product should be opened with ultimate care. The customer is responsible for the delivery costs of returns.
Restrictions of the return policy as stated in the Finnish Consumer Protection Act (6. 16 § ):
- Engraved (tailored) products can not be returned as it is stated in the Finnish law.
- The product can not be returned or changed if it has been ordered separately from the factory upon the customer's request. We only have very few of these kinds of products in our selection and will clearly inform you on the product page if the product is made to order by the factory.
- Due to hygiene reasons earphones can only be returned if the packaging is unopened
Returns The customer is always responsible for paying the delivery costs of returns. Please contact us before returning the products in order for us to be able to give you all the information you need. You can email us at info@watchesonline.com.
It is the sender’s responsibility to repackage the product appropriately for return. The product should be repackaged with ultimate care, in order to avoid damages during delivery. The packaging should at least be of the same quality as the packaging in which you originally received the product. We do not accept returns that have been damaged due to inappropriate packaging. If the customer has failed to repackage the product with care, he or she is responsible for the costs caused.
How to return an item?
Please make sure that you have read our return policy before returning your item
Keskisen Kello Oy offers a 90-day return policy for all orders that fulfill the requirements of our return policy. You may send the items to us with a tracked-delivery service of your choice. Please note that the delivery costs for returns are the customer's responsibility. It is also good to remember that you as the customer are responsible for getting the item safely back to us. You may send the items to us using the same tracked-delivery service you received them with.
Return Address
You may send the items to us using the same tracked-delivery service you received them with. Please, remember to be in touch with us before returning your items so that we can ensure that you have all the information needed.
Address for returns
Keskisen Kello Oy
Onnentie 7
63610
Tuuri
Finland
Repayment of returns
You will receive a repayment for your return once we have received your return and processed it on our side and Klarna on their side. You will be contacted by Klarna with further information regarding the repayment.
Complaints
Things don’t always go to plan, even though we do our best and only stock products of high quality. If you for any reason were to place a complaint don’t hesitate to contact us. We’ll do our very best to fix the situation for you as quickly as we can. The easiest way to get in touch with our customer service is through sending us an email to info@watchesonline.com.
The customer service of our web shop:
You are always welcome to email us at info@watchesonline.com and we'll get back to you as soon as we can. On weekdays we try to get back to you within 24 hours. If you try to contact us during the weekend we will do our best to get back to you during the following Monday.
